Professional IT Support Certificate

Develop IT skills including:

network protocols, cloud computing, encryption and more...

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Your Future in IT

Are you curious about building a career in IT? Are you looking for a place to start?

The Google IT Support Certificate program will teach you not only the necessary skills and technologies, but how to think like an IT Specialist, too.

By the end, you’ll have the well-rounded skills needed to thrive in this in-demand role.

This program is free and open to beginners.

12 à 16 weeks


Live sessions, practical exercises, workshops


Min. 15h per week

What will you learn?


Hard skills

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Computer Networks

Deep dive into the fundamentals of networking technologies and protocols, the cloud, and learn through practical applications and network troubleshooting.

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Operating Systems

Learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

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Systems Administration

Learn about the infrastructure services that keep organizations up and running, and discover how to manage and configure servers, computers and user information.

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IT Security

Learn IT security concepts, tools, and best practices, so you'll know how to integrate a culture of security into your future organization or team.


Soft skills

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Become a more confident and persuasive communicator to achieve your professional goals.

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Problem Solving

Develop a solutions-focused, tech-mindset to overcome challenges with confidence.

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Build your network by connecting with your fellow learners and our community of tech professionals.

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Critical Thinking

Learn to analyze situations and data to devise solutions and make informed decisions.

Course outcomes

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The program is designed to prepare you to work as a Systems Analyst, Support Specialist, Database Administrator, IT Technician, Computer User Specialist, Help Desk Technician and many more roles in IT.

In addition to technical skills, you will also gain in confidence by learning key competencies to thrive in your next jobs: networking, communication, collaboration skills, and more.

How to apply?


Information session

Register to an information session to learn more about the program content, activities, and classes schedule.


Application form

Submit your application by filling a form where you tell us about your profile and what you hope to achieve as part of the course.


Program eligibility

We'll check your eligibility to make sure you can get the most out of the program. After your eligibility is confirmed, we'll confirm your enrollment to the program and give you all the information you need to begin your orientation.


Enrollment and orientation

After you confirm your participation... - We'll provide you with free access to the Google IT Support Professional Certification course - We'll invite you to a kick-off session - You can start getting to know the INCO Academy Luxembourg team and your fellow learners!